If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. Finally, we have a large collection of gifs, so we need a place to share those too – without drowning out all the important stuff, #Priorities. We’re the team most likely to work 24/7, so we also need to be able to pass on information to other shifts effectively. We need to know every new bug update when it happens. We collect and store knowledge about the customer and the product to help customers. Support teams have a unique set of needs when it comes to a communication tool. Strange’s ability to communicate telepathically, but it’s a step in the right direction, dang it!
Sure, it’s not as sophisticated or cool as Dr. With Slack, customer support teams now have an incredibly powerful way to communicate the vast amounts of information we need to do our job. From email groups to ICQ to Skype chats, teams have been trying to find a way to communicate with each other since the earliest days of the internet. As technology has evolved, so has the way we talk to each other at work.
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